PAYMENT NOTE: You may need to use PayPal to process your order. Customers whose billing address is not in USA will need to pay with PayPal during checkout. Many international banks do not support the AVS anti-fraud settings we use in the U.S. If we see that your address has not passed the AVS system, your order will be cancelled and you will be asked to use an alternate payment method. Banks from Canada and the UK often use AVS, so these customers are less likely to have this issue.
International Shipping Methods & Costs
USPS First Class International-- Affordable shipping rates that include tracking numbers. Shipping times are not guaranteed. Only available for the following countries: Australia, Belgium, Canada, Croatia, Estonia, Finland, France, Germany, Great Britain & Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland.
DHL Express-- A quicker and more reliable method of shipping. In addition to the countries listed above, this option is also available as the sole shipping method to the following countries: Bahrain, Brazil, Denmark, Indonesia, Japan, Norway, Poland, Portugal, Saudi Arabia, Slovakia, South Africa, Sweden, Ukraine, and United Arab Emirates.
No Delivery-- We do not ship to countries that are not listed above. If you are interested in having us consider shipping via DHL Express to your country, please contact us at email@example.com and provide your country, city, and zipcode.
*Shipping cost is weight-based; actual cost will depend on the total weight of items ordered. Please use the shipping calculator in your shopping cart if you wish to determine shipping cost before checking out.
**Delivery times are estimates only and are not guaranteed. 'Business days' means weekdays only and does not include Saturdays, Sunday, or holidays. Customs may cause additional delays beyond these estimates.
***For DHL Express, rates provided here are for non-remote areas only. Remote areas are higher cost. We will not be able to understand if you live in a remote or non-remote area until you place your order and we see your address. Remote areas are generally those that are far from metropolitan areas, generally in rural areas. If you plan to use DHL Express and are not sure if you live in a remote or non-remote area, please look up your country and zip code using the following chart: DHL Remote Areas List. If you determine that you live in a remote area, please contact us at firstname.lastname@example.org before placing your order. If you select 'non-remote area' during checkout, and it turns out you live in a remote area (which will be higher cost), we will contact you to discuss options, which may include shipping via USPS Express Mail instead, or paying a higher rate for DHL. USPS Express Mail timeframes are slightly longer than DHL but are at a similar cost
Tracking Your Order
In an effort to provide more reliable service to our international customers, we recently decided to discontinue the use of shipping methods that do not offer tracking. Since the United States Postal Service USPS) does not always provide tracking for packages, we are now only offering shipping to countries that they do provide tracking for on their First Class packages: Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain & Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland.
For countries not listed above, we only ship via DHL Express. While DHL is more expensive, it is also much more reliable and quicker than USPS. We are sure our customers will be happy with the service of DHL.
Once your order is shipped, you will receive an automated Shipping Confirmation email from us that will include your tracking number, as well as a link to where you can track your package.
Customs, Duties, & Taxes
The customer is responsible for knowing the rules, regulations, policies, etc of the destination country. This includes knowing what product can be lawfully imported to the country of destination. International shipments may be subject to import taxes, duties, and fees levied by the destination country. The customer/ recipient of an international shipment may be subject to such import taxes, custom duties, and fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Sometimes packages may even be held in customs for reasons unknown to us. The tracking information for your package should show if your package is stuck in customs. If tracking shows your package has been held in customs for several days or more, please call contact your local customs office. It is the customer/ recipient's responsibility to contact customs and/or pick up the package from the customs office if there is a customs issue. ORDERS WILL NOT BE REFUNDED DUE TO CUSTOMS DELAYS, DUE TO AN ITEM BEING HELD IN CUSTOMS, OR BECAUSE THE CUSTOMER DOES NOT WANT TO PICK UP OR PAY CUSTOMS FEES.
Returns & Refunds
We regret to inform our international customers that due to the extended time in transit and high cost of shipping, at this time we are not able to offer returns on international orders.
Refunds are offered on a case-by-case basis, and are reserved for rare situations (for example if a package is lost or returned to sender). If a package is returned to us due to an inadequate shipping address (or other reason that is not due to our fault), cost of product only will be refunded (shipping fees are non-refundable). It is the customer's responsibility to provide an accurate shipping address during checkout. Please contact us at email@example.com if you have any questions regarding your order.
Sending Gifts Abroad
Due to the intricacies involved in shipping international packages, including customs clearance, it is NEVER a good idea to send a surprise gift to someone living outside the United States. If you wish to order from us and have it sent as a gift to someone living abroad, please make sure of the following:
Recipient should be aware that a package is being sent to them, and should be aware of the contents
Recipient should be willing to pay for any customs fees that are due; this includes willingness to contact the local customs office to follow up if necessary
Ensure that the address of the recipient is correct and has been confirmed by the recipient
Either the buyer or the recipient should ensure that the item(s) being purchased are allowed to be imported into the destination country.