SHIPPING & DELIVERY INFORMATION
WE SHIP FROM THE USA
Our warehouse is located in Richardson, Texas, a suburb of Dallas. We also offer free local pickup for customers within the DFW area. If you select this option, we will contact you once your order is placed to arrange a pickup time.
WE SHIP WORLDWIDE
We can ship to all 50 U.S. states and territories, as well as many countries. Check our International Shipping page for information about international orders.
WE SHIP FAST
Orders placed Monday through Friday will be shipped out the SAME or NEXT business day. Orders received before 12 noon Central time will ship out that same day. After this time, they will ship out the next business day (which means orders placed from Friday 12 noon through Sunday will be shipped on Monday). Occasionally, an order may need extra processing time due to issues with the order, such as inventory stock or payment method.
WE GIVE YOU PEACE OF MIND
After your order is placed, you will receive an email confirming your order. You will also continue to receive updates throughout the process, including when your order has shipped and when it has been delivered. Tracking numbers are provided on all orders — this will be sent to you with your shipping confirmation email.
WE SHIP WITH USPS
All U.S. orders are shipped via the United States Postal Service. Make sure you provide an address that USPS delivers to (you need to have a mail receptacle). Please be aware that for items that are too large to place in your mailbox, USPS will leave the package on your doorstep / porch, unless it requires signature confirmation. While we might put a signature confirmation requirement on certain high-value orders at our own choice and cost, you can also choose to pay for signature confirmation. We would especially recommend this if you live in an area where you are concerned about packages being left outside. We are not responsible for items that are stolen or missing after USPS has delivered them.*
WE OFFER FREE SHIPPING
All U.S. orders are now eligible for FREE ECONOMY SHIPPING. If you need your order faster, you can also pay for PRIORITY or EXPRESS shipping. Cost for faster shipping depends on total weight of your order, and can be calculated at checkout before you complete your purchase.
Delivery Timeframes in U.S. (estimates— only Express is guaranteed):
· Economy Shipping: 2-8 business days average (up to 3 weeks)
· Priority Shipping: 2-3 business days average (up to 3 weeks)
· Express Shipping (aka Priority Mail Express): 1-2 days, guaranteed or money back
Please note that we will attempt to combine shipments whenever possible. This means if you have placed separate orders within a short amount of time, and the orders are scheduled to be shipped the same day, these orders will be combined into one package when we are able. This will happen as long as the same person has ordered items be shipped to the same address, and items will fit together in one larger box. We feel this solution is more convenient for us and for our customers.
Are you still waiting for your order to arrive? While most orders arrive within 2-3 business days of shipment, sometimes there are issues that come up beyond our control, including delays caused by weather. If you haven’t received your order after 8 business days of shipment and the tracking hasn’t been updated recently, please contact us at firstname.lastname@example.org and provide your order number and we will do what we can to assist you. You can also contact your local post office.